Return Policy and Refund Policy
Last updated: November 2025.
Thank you for shopping at nutricity.hr.
Our goal is to ensure your complete satisfaction with every purchase.
If you are not completely satisfied with your order, please review our return and refund policies below.
1. Return Conditions
Because we sell health and nutrition supplements, product safety is our top priority.
For hygienic reasons and quality control, we can only accept returns under certain conditions:
We accept returns if:
- You have received a damaged, incorrect, or wrong product.
- The product is unopened, unused, and in its original packaging.
- The refund request must be submitted within 30 days of receiving the product.
Products that are not acceptable for return:
- Open or used add-ons for the feed.
- Products returned without original packaging or proof of purchase.
- Products marked as “Final Sale” or “Non-Returnable”.
2. Return Process
To initiate a return:
- Send an email to [email protected] with order number, reason for return and product photo (if applicable).
- Our team will review your request and, if approved, send you instructions for return.
- After we receive and review the returned product, we will process a refund or product exchange.
Note:
- The customer bears the return shipping costs, unless the return is due to our error.
- Refund will be processed via the original payment method within 5–10 business days after product inspection.
3. Damaged or incorrect products
If your product arrives damaged or incorrect, contact us within 48 hours of delivery.
We can request photos for verification before shipping a replacement or issuing a refund.
4. Order Cancellation
Orders can be canceled only before shipment.
After the order has been shipped, it is not possible to cancel it.
Please contact us as soon as possible if you would like to modify or cancel your order.
5. Contact us
If you have any questions or need assistance with the return, contact us:
📧 E-mail: [email protected]
🌐 Web page: https://nutricity.hr